Ethics and quality
Quality policy
We build quality into the management of our centres and services, with a constant commitment to the most disadvantaged groups.
Our mission
The mission of the Health and Community Foundation (hereinafter FSC) is to contribute to the promotion of health, social welfare and quality of life in the community through care, prevention, reintegration, research and training projects, integrating quality into the management of our centres and services with a constant commitment to the most disadvantaged groups. To do so, it must guarantee the sustainability of a professional, responsible and ethical organisation committed to society.
Innovative solutions
Within the field of health and social welfare, FSC works where different problems overlap, especially health issues that also have a social and community dimension. Our services offer flexible and innovative solutions and a commitment to continuous improvement.
A qualified team
Our team is made up of qualified professionals, experts and volunteers who are motivated and committed to the social and health field, treating people with respect, dignity and honesty to guarantee the quality and effectiveness of our services. Staff receive the support, supervision and continuous training they need to develop their skills at all times.
Stakeholders
We believe that our professionals are a fundamental pillar of the organisation, so we want them to identify with the Foundation's values and be proud to belong to it. The FSC team is committed to meeting the needs of all our stakeholders, whether the users of our services, their families or our funders, by identifying their needs, providing solutions and ensuring compliance with the applicable legal and regulatory requirements.
Environmental management
FSC is also committed to environmental management, which ensures the planning and monitoring of our environmental impact; the reduction, recovery and recycling of the waste generated and the proper disposal of non-recoverable waste; the purchase of energy-efficient, environmentally friendly products and services; raising awareness among all staff of the importance of proper energy management and its impact; and a commitment to preventing pollution.
Integrated management system
FSC is committed to protecting the environment by promoting the sustainable use of resources and continuous improvement in environmental management, which is why we have an integrated quality management system based on the ISO 9001:2015 and ISO 14001:2015 standards.
Environmental sustainability
Resource management, carbon footprint and energy efficiency
The Health and Community Foundation's 2024 Sustainability Report sets out the main environmental actions carried out during the year, focused on the responsible management of resources and reducing environmental impact. It includes monitoring of energy and water consumption in our centres and the progressive roll-out of environmental management systems.
Scope
Certified centres
Integrated quality management system in the following FSC centres and services:
ISO 9001:2015
Centres for children, adolescents and people with functional diversity
The management system covers general care for children and adolescents, and a residential service for people with functional diversity that meets their basic needs, promotes their autonomy through shared living and fosters their social inclusion (accommodation and meals, care, rehabilitation activities, psychological support and family guidance).
ISO 9001:2015
Social intervention centres and services
The management system covers support for people at risk of social exclusion; housing management for homeless people; psychological, social, health and employment support for women in prostitution and victims of trafficking for sexual exploitation; and support for women victims of gender-based violence.
ISO 9001:2015 · ISO 14001:2015
Roger de Llúria Residence and Day Centre, Reus
The management system covers the activities of the Roger de Llúria Residence and Day Centre. The environmental management system ensures the planning and monitoring of our environmental impact; the reduction, recovery and recycling of the waste generated and the proper disposal of non-recoverable waste; the purchase of energy-efficient, environmentally friendly products and services; raising awareness among all staff of the importance of proper energy management and its impact; and a commitment to preventing pollution.
Compliance
Strategic areas
The Health and Community Foundation is firmly committed to its clients to complying with the legal and regulatory requirements applicable to each service it manages. In each FSC centre and service, the system is applied on the basis of these strategic areas:
- Internal logistics and organisation.
- Quality of care.
- Staff management and safety.
- Waste management and rational use of resources.
Certifications
Committed to quality
We are fully committed to our work and to carrying it out with the highest quality and security in the use of electronic media.
IQNet · ISO 9001 (PDF certificate, opens in a new window)- IQNet · ISO 14001 (PDF certificate, opens in a new window)
AENOR · ISO 9001 (PDF certificate, opens in a new window)
AENOR · ISO 14001 (PDF certificate, opens in a new window)
National Security Framework (ENS) (PDF certificate, opens in a new window)