{"id":7641,"date":"2014-08-25T00:00:00","date_gmt":"2014-08-24T22:00:00","guid":{"rendered":"https:\/\/www.fsyc.org\/excel%c2%b7lents-resultats-en-les-enquestes-de-satisfaccio-dels-centres-de-gent-gran-gestionats-per-fsc-a-la-comunitat-valenciana\/"},"modified":"2014-08-25T00:00:00","modified_gmt":"2014-08-24T22:00:00","slug":"excel%c2%b7lents-resultats-en-les-enquestes-de-satisfaccio-dels-centres-de-gent-gran-gestionats-per-fsc-a-la-comunitat-valenciana","status":"publish","type":"post","link":"https:\/\/www.fsyc.org\/ca\/actualitat\/excel%c2%b7lents-resultats-en-les-enquestes-de-satisfaccio-dels-centres-de-gent-gran-gestionats-per-fsc-a-la-comunitat-valenciana\/","title":{"rendered":"Excel\u00b7lents resultats en les enquestes de satisfacci\u00f3 dels centres de gent gran gestionats per FSC a la Comunitat Valenciana"},"content":{"rendered":"<blockquote>\n<p class=\"p1\" style=\"text-align: justify;\">Des de fa diversos anys venim aplicant, dins del nostre Sistema de Qualitat, diferents enquestes de satisfacci\u00f3 en els diversos centres de gent gran gestionats per FSC. En el cas de la Comunitat Valenciana, es tracta de centres de titularitat de la Conselleria de Just\u00edcia i Benestar Social de la Generalitat Valenciana.<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignright wp-image-4909 \" src=\"https:\/\/www.fsyc.org\/wp-content\/uploads\/fsyc-calidad-atencion-personas-mayores-300x225.jpg\" alt=\"fsyc-calidad-atencion-personas-mayores\" width=\"281\" height=\"211\" \/><\/p>\n<p class=\"p1\" style=\"text-align: justify;\">A la Comunitat Valenciana, FSC gestiona 6 centres, la majoria en consorci amb <span class=\"s1\"><b>Valoriza Serveis a la Depend\u00e8ncia, ubicats a Elda, Benidorm, Elx, Benej\u00fazar, Port de Sagunt i Pu\u00e7ol.<\/b><\/span> Les enquestes de satisfacci\u00f3 es dirigeixen tant als usuaris\/es de la resid\u00e8ncia i als del centre de dia, que conserven les capacitats cognitives, com als seus familiars.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Els resultats de les enquestes corresponents a 2013 han estat molt positius: la mitjana de satisfacci\u00f3 en l&#8217;enquesta d&#8217;usuaris \u00e9s del 87,25%, i la de familiars, del 90,4%.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">L&#8217;enquesta valora l&#8217;opini\u00f3 dels usuaris en les seg\u00fcents \u00e0rees: ubicaci\u00f3\/entorn, confidencialitat, intimitat, presa de decisions, satisfacci\u00f3 general, autonomia, cures d&#8217;objectes personals, higiene del centre, tracte personal, menjar, cura de la roba, i relacions interpersonals.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Despr\u00e9s d&#8217;analitzar els resultats, en global i per separat, es desprenen diferents conclusions:<\/p>\n<ul class=\"ul1\" style=\"text-align: justify;\">\n<li class=\"li2\">Les preguntes en qu\u00e8 s&#8217;ha mostrat una major satisfacci\u00f3, per part dels usuaris, han estat en higiene del centre, tracte personal i confidencialitat, activitats, satisfacci\u00f3 general, cura de la roba i intimitat, amb una mitjana superior al 90% de satisfacci\u00f3.<\/li>\n<li class=\"li2\">En les enquestes dirigides a familiars, els \u00edtems m\u00e9s ben valorats han estat el tracte al seu familiar, la capacitat de decisi\u00f3 i autonomia que se li ofereix, la higiene del centre, i la intimitat i confidencialitat.<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">Fent una comparativa amb els centres gestionats per FSC durant els darrers anys, durant el 2013, hem millorat, per cinqu\u00e8 any consecutiu, a la Comunitat Valenciana els resultats de satisfacci\u00f3 respecte als anys anteriors, tant en les activitats que oferim, com en alimentaci\u00f3 , tracte i intimitat cap als usuaris, i higiene dels centres.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Aquestes enquestes s\u00f3n un dels indicadors imprescindibles a l&#8217;hora de valorar els resultats anuals. El grau de satisfacci\u00f3 tal alt \u00e9s, sens dubte, una mostra inequ\u00edvoca de la excel\u00b7lent gesti\u00f3 que s&#8217;est\u00e0 realitzant des dels centres, on la professionalitat, humanitat i rigor en el treball, han fet possible aquests resultats dels quals ens mostrem tan orgullosos .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Des de fa diversos anys venim aplicant, dins del nostre Sistema de Qualitat, diferents enquestes de satisfacci\u00f3 en els diversos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7645,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[906],"tags":[],"class_list":["post-7641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualitat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Excel\u00b7lents 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