{"id":6983,"date":"2016-10-13T00:00:00","date_gmt":"2016-10-12T22:00:00","guid":{"rendered":"https:\/\/www.fsyc.org\/bons-resultats-dels-questionaris-de-satisfaccio-de-2016-del-taller-sociolaboral-de-fsc\/"},"modified":"2016-10-13T00:00:00","modified_gmt":"2016-10-12T22:00:00","slug":"bons-resultats-dels-questionaris-de-satisfaccio-de-2016-del-taller-sociolaboral-de-fsc","status":"publish","type":"post","link":"https:\/\/www.fsyc.org\/ca\/actualitat\/bons-resultats-dels-questionaris-de-satisfaccio-de-2016-del-taller-sociolaboral-de-fsc\/","title":{"rendered":"Bons resultats dels q\u00fcestionaris de satisfacci\u00f3 de 2016 del Taller Sociolaboral de FSC"},"content":{"rendered":"<blockquote>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">El Taller Sociolaboral de la Fundaci\u00f3 Salut i Comunitat (FSC) ha presentat recentment els resultats dels q\u00fcestionaris de satisfacci\u00f3 de 2016. L&#8217;acollida, la claredat de la informaci\u00f3 transmesa o l&#8217;atenci\u00f3 professional segueixen obtenint les m\u00e0ximes puntuacions.<\/span> <span class=\"notranslate\">Una altra dada significativa \u00e9s que la valoraci\u00f3 general del recurs per part dels usuaris obtingui en un 70% dels casos la puntuaci\u00f3 de 10.<\/span><\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">L&#8217;objectiu de la realitzaci\u00f3 d&#8217;aquests q\u00fcestionaris \u00e9s avaluar q\u00fcestions com la calidesa i professionalitat de la relaci\u00f3 terap\u00e8utica, la import\u00e0ncia del grup i el vincle que s&#8217;estableix entre les persones usu\u00e0ries, la valoraci\u00f3 de l&#8217;ambient com a punt de partida per treballar l&#8217;autoestima i altres habilitats personals, la confortabilitat de l&#8217;espai, etc.<\/span> <span class=\"notranslate\">Els participants han expressat la seva valoraci\u00f3 sobre els serveis oferts en el taller i les seves instal\u00b7lacions, a trav\u00e9s d&#8217;una s\u00e8rie de respostes tancades i alguns camps oberts.<\/span> <span class=\"notranslate\">Aquest any la mostra ha estat integrada per 10 persones que van contestar a aquests q\u00fcestionaris durant el mes de setembre d&#8217;enguany.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">Els resultats revelen que el 50% dels usuaris\/es no compta amb massa informaci\u00f3 quan es dirigeix al servei.<\/span> <span class=\"notranslate\">Per aix\u00f2, l&#8217;entrevista inicial que es realitza en una primera presa de contacte \u00e9s fonamental per motivar-los i que participin en el mateix.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">Una de les dades m\u00e9s rellevants que hem extret i que ens anima a seguir treballant en la mateixa direcci\u00f3 \u00e9s que la totalitat de persones enquestades valora l&#8217;acollida, el primer contacte professional i la claredat de la informaci\u00f3<\/span><br \/>\n<span class=\"notranslate\">transmesa amb la m\u00e0xima puntuaci\u00f3.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">L&#8217;atenci\u00f3 professional s&#8217;avalua tamb\u00e9 aquest any amb una puntuaci\u00f3 m\u00e0xima.<\/span> <span class=\"notranslate\">Segons assenyala Sandra Gasca, coordinadora del Taller Sociolaboral de FSC, <em>\u00abes valoren, entre altres, q\u00fcestions com la manera en qu\u00e8 facilitem la integraci\u00f3 al taller i al grup, el suport i comprensi\u00f3 que oferim en el proc\u00e9s personal de cada participant o la confian\u00e7a que troben en nosaltres per poder-nos explicar les seves preocupacions\u00bb.<\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">Altres q\u00fcestions molt ben valorades per part de les persones usu\u00e0ries que participen al taller s\u00f3n el descobriment que fan de noves capacitats o aptituds i el treball realitzat amb elles en relaci\u00f3 amb la const\u00e0ncia, la rutina i l&#8217;ordre, la toler\u00e0ncia a la frustraci\u00f3 i la paci\u00e8ncia.<\/span> <span class=\"notranslate\"><em>\u00abTot aix\u00f2 directament relacionat amb els problemes que presenten les persones amb addiccions\u00bb,<\/em> afirma la coordinadora del Taller Sociolaboral de FSC.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">L&#8217;activitat desenvolupada al taller obt\u00e9 tamb\u00e9 bons resultats, destacant com a molt clares les indicacions ofertes pels professionals als usuaris\/es en la realitzaci\u00f3 de manualitats.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">Tamb\u00e9 obtenen una bona valoraci\u00f3 les instal\u00b7lacions, incloent el mobiliari o el bany, aix\u00ed com la ubicaci\u00f3 i l&#8217;entorn del servei. <em>\u00abCuriosament, encara que el recurs no es troba en una zona gens c\u00e8ntrica, sin\u00f3 m\u00e9s aviat en un barri amb unes caracter\u00edstiques particulars , el 73% dels usuaris valora la ubicaci\u00f3 i l&#8217;entorn com a correctes i el 80% opina que l&#8217;accessibilitat amb transport p\u00fablic \u00e9s bona tamb\u00e9\u00bb,<\/em> afirma Sandra Gasca.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">En aquest sentit, afegeix que <em>\u00abresulta interessant que en el primer contacte assenyalin que la dist\u00e0ncia \u00e9s una dificultat, tot i que posteriorment fan una valoraci\u00f3 positiva de la ubicaci\u00f3 del servei.<\/em><\/span> <span class=\"notranslate\"><em>Segurament hi ha aspectes que es relativitzen un cop se li ha trobat una clara utilitat al fet d&#8217;assistir al recurs\u00bb.<\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"notranslate\">El Taller Sociolaboral \u00e9s un espai molt valorat per les persones que l&#8217;utilitzen i aix\u00f2 es tradueix en els bons resultats d&#8217;aquests q\u00fcestionaris.<\/span> <span class=\"notranslate\">La coordinadora del servei reconeix que \u00e9s molt important registrar i analitzar els comentaris i millores que els puguin proposar els usuaris \/ es per mantenir el nivell de qualitat desitjat. <em>\u00abLa seva opini\u00f3 \u00e9s important\u00edssima, ja que la intenci\u00f3 amb la qual es realitzen determinades accions pot no entendre o produir l&#8217;efecte contrari al desitjat.<\/em><\/span> <span class=\"notranslate\"><em>Con\u00e8ixer la seva opini\u00f3 no \u00e9s nom\u00e9s una q\u00fcesti\u00f3 de qualitat del recurs, sin\u00f3 una forma d&#8217;optimitzar esfor\u00e7os veient qu\u00e8 \u00e9s el que valoren m\u00e9s i qu\u00e8 \u00e9s el que troben a faltar.<\/em><\/span> <span class=\"notranslate\"><em>Sempre hem intentat atendre les seves propostes de millora.<\/em><\/span><span class=\"notranslate\"><em>Ens sembla molt significatiu que a la pregunta oberta referida a qu\u00e8 canviarien del recurs, el 60% contesti que res\u00bb.<\/em><\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>El Taller Sociolaboral de la Fundaci\u00f3 Salut i Comunitat (FSC) ha presentat recentment els resultats dels q\u00fcestionaris de satisfacci\u00f3 de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":270,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[906],"tags":[12,73],"class_list":["post-6983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualitat","tag-fundacion-salud-y-comunidad","tag-taller-sociolaboral"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bons resultats dels q\u00fcestionaris de satisfacci\u00f3 de 2016 del Taller Sociolaboral de FSC - Fundaci\u00f3n Salud y Comunidad<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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