{"id":24535,"date":"2022-11-04T15:21:19","date_gmt":"2022-11-04T13:21:19","guid":{"rendered":"https:\/\/www.fsyc.org\/actualitat\/fsc-apuesta-por-la-calidad-en-los-centros-de-infancia-y-adolescencia-a-traves-de-la-certificacion-de-aenor\/"},"modified":"2022-11-04T15:24:21","modified_gmt":"2022-11-04T13:24:21","slug":"fsc-aposta-per-la-qualitat-a-les-centres-dinfancia-i-adolescencia-a-traves-de-la-certificacio-daenorfsc-aposta-per-la-qualitat-a-les-escoles-bressol-i-adolescencia-a-traves-de-la-certificacio-daen","status":"publish","type":"post","link":"https:\/\/www.fsyc.org\/ca\/infancia-i-families\/fsc-aposta-per-la-qualitat-a-les-centres-dinfancia-i-adolescencia-a-traves-de-la-certificacio-daenorfsc-aposta-per-la-qualitat-a-les-escoles-bressol-i-adolescencia-a-traves-de-la-certificacio-daen\/","title":{"rendered":"FSC aposta per la Qualitat a les centres d’inf\u00e0ncia i adolesc\u00e8ncia a trav\u00e9s de la certificaci\u00f3 d’AENOR"},"content":{"rendered":"
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Des de l’any 2020, la Fundaci\u00f3 Salut i Comunitat (FSC) compta amb la certificaci\u00f3 de l’Associaci\u00f3 Espanyola de Normalitzaci\u00f3 i Certificaci\u00f3 (AENOR), segons la norma UNE-EN ISO 9001:2015, tant a les resid\u00e8ncies i llars d’infants i adolesc\u00e8ncia que gestiona i dirigeix \u200b\u200ba la Comunitat Valenciana, com a la Resid\u00e8ncia de Diversitat Funcional de Relleu, a Alacant, serveis tots concertats amb la Conselleria d’Igualtat i Pol\u00edtiques Inclusives de la Generalitat Valenciana.\u00a0Els darrers centres en ser auditats, durant aquest any, han estat les llars \u201cEl Verger\u201d i \u201cEl Verdader\u201d, aix\u00ed com la Resid\u00e8ncia del Programa de Persones Migrants \u201cVerdader 2\u201d.<\/span><\/strong><\/p>\n<\/blockquote>\n

Segons ens explica Jordi G\u00f3ngora, director de la Llar d’Acolliment General d’Atenci\u00f3 a la Inf\u00e0ncia i Adolesc\u00e8ncia \u201cEl Verger\u201d, a Alacant, recentment han defensat en una auditoria per part d’AENOR la \u200b\u200bimplantaci\u00f3 del Sistema de Gesti\u00f3 de Qualitat, que es desenvolupa al servei des de 2019, obtenint la corresponent certificaci\u00f3.<\/span><\/p>\n

En aquest sentit, assenyala que \u201cpodem qualificar com a objectiu instrumental primordial en el nostre recurs residencial dotar els\/les NNA (nens, nenes i adolescents) d’eines per poder inserir-se en una societat que cada vegada exigeix \u200b\u200bun major grau de capacitats i compet\u00e8ncies per poder-hi funcionar aut\u00f2nomament\u201d.<\/span><\/p>\n

A aix\u00f2 afegeix que \u00abigual que els NNA, l’equip professional del servei s’ha vist immers en un proc\u00e9s accelerat de transformaci\u00f3, amb un grau cada vegada m\u00e9s gran d’exig\u00e8ncia, i la conseg\u00fcent obligaci\u00f3 de millorar la qualitat del servei\u00bb .<\/span><\/p>\n

Aix\u00ed mateix, afirma que el sistema de gesti\u00f3 que s’ha avaluat es divideix en tres \u00e0rees diferenciades, tot i que alhora interconnectades: la log\u00edstica interna i organitzaci\u00f3;\u00a0la qualitat assistencial, i la gesti\u00f3 i seguretat dels treballadors\/es.\u00a0A trav\u00e9s d’aquesta avaluaci\u00f3, es fa una an\u00e0lisi del context de l’entitat, en qu\u00e8 es valoren els riscos i les oportunitats de l’entorn social, pol\u00edtic i econ\u00f2mic que el poden afectar.<\/span><\/p>\n

En aquest sentit, a m\u00e9s, s’analitzen els processos i l’\u00e0mbit de treball, en aquest cas la inf\u00e0ncia i l’adolesc\u00e8ncia, i s’analitzen les necessitats i les expectatives de les parts interessades, de manera que aix\u00f2 en permeti la millora.\u00a0En general, s’avalua tot el context que envolta l’entitat (prove\u00efdors, manteniment del centre, recursos humans, etc.) i es marquen uns objectius anuals per aconseguir una millora cont\u00ednua.<\/span><\/p>\n

Tamb\u00e9 s’avalua a les auditories els requisits de les normes que s\u00f3n aplicables, aix\u00ed com el contingut del concert que tenim amb l’Administraci\u00f3 i es revisen els expedients individuals de cada nen, nena o adolescent.\u00a0El que anomenem la qualitat assistencial i la fi primordial de la nostra feina.<\/span><\/p>\n

Segons mant\u00e9 Jordi G\u00f3ngora, la implantaci\u00f3 del sistema de qualitat en aquest servei ha suposat afegir una s\u00e8rie d’elements innovadors.\u00a0S’han dissenyat instruments de registres espec\u00edfics d’avaluaci\u00f3 i de seguiment de qualitat;\u00a0s’ha impartit formaci\u00f3 espec\u00edfica adre\u00e7ada a l’equip professional i s’ha constitu\u00eft un Comit\u00e8 de Qualitat format pel personal t\u00e8cnic i educatiu del servei per treballar conjuntament en la consecuci\u00f3 dels est\u00e0ndards adequats.\u00a0Cal destacar que aquest comit\u00e8 es reuneix peri\u00f2dicament cada trimestre.\u00a0A m\u00e9s, s’han realitzat diferents auditories internes amb car\u00e0cter anual per part de la nostra entitat, que complementen les que ha fet l’entitat auditora externa.<\/span><\/p>\n

Com a balan\u00e7, el director de la Llar d’Acolliment General d’Atenci\u00f3 a la Inf\u00e0ncia i Adolesc\u00e8ncia \u201cEl Verger\u201d, assenyala que \u201ctots i cadascun dels professionals d’aquest servei, igual que els d’altres centres que s’han anat incorporant la gran fam\u00edlia que representa FSC, ens hem hagut d’enfrontar al repte d’adaptar-nos en un temps r\u00e8cord a aquest proc\u00e9s de millora i supervisi\u00f3, rebent la merescuda recompensa amb l’obtenci\u00f3 del Certificat de Gesti\u00f3 de Qualitat AENOR\u201d.<\/span><\/p>\n

En el cas del Verger, afirma que es tracta d’un \u201cmerescut reconeixement a aquest esfor\u00e7 i dedicaci\u00f3 que hem demostrat amb escreix i que ens enorgulleix i satisf\u00e0, la qual cosa evidencia el comprom\u00eds de l’equip professional d’aquest servei amb el progr\u00e9s, aix\u00ed com amb la millora i la modernitzaci\u00f3 cont\u00ednua dels nostres processos de treball\u201d.<\/span><\/p>\n

Per la seva banda, Sonia Felipe, coordinadora del centre \u201cEl Verdader\u201d, aix\u00ed com Iv\u00e1n Molina, director de la Resid\u00e8ncia del Programa de Persones Migrants \u201cVerdader 2\u201d, tamb\u00e9 es mostren satisfets per l’obtenci\u00f3 de resultats, durant aquest any, a aquesta aposta per una gesti\u00f3 responsable i de qualitat que es duu a terme des de fa anys a les escoles bressol i adolesc\u00e8ncia, gestionades per FSC a la Comunitat Valenciana, amb l’objectiu d’aquesta millora cont\u00ednua.<\/span><\/p>\n

Des de la Fundaci\u00f3 Salut i Comunitat, volem agrair a tots els\/les professionals el seu esfor\u00e7 i implicaci\u00f3 perqu\u00e8 cada any, les auditories compleixin les expectatives i es renovi el certificat de qualitat.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Des de l’any 2020, la Fundaci\u00f3 Salut i Comunitat (FSC) compta amb la certificaci\u00f3 de l’Associaci\u00f3 Espanyola de Normalitzaci\u00f3 i […]<\/p>\n","protected":false},"author":1,"featured_media":24530,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[906,1073],"tags":[2015,2016],"class_list":["post-24535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualitat","category-infancia-i-families","tag-qualitat","tag-certificacio-aenor"],"yoast_head":"\nFSC aposta per la Qualitat a les centres d'inf\u00e0ncia i adolesc\u00e8ncia a trav\u00e9s de la certificaci\u00f3 d'AENOR - Fundaci\u00f3n Salud y Comunidad<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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