{"id":14127,"date":"2019-05-15T11:50:50","date_gmt":"2019-05-15T10:50:50","guid":{"rendered":"https:\/\/www.fsyc.org\/actualitat\/mejoras-en-el-servicio-de-consigna-del-cai-de-alicante-digitalizar-procesos-humanizar-relaciones\/"},"modified":"2019-05-15T11:52:55","modified_gmt":"2019-05-15T10:52:55","slug":"millores-en-el-servei-de-consigna-del-cai-dalacant-digitalitzar-processos-humanitzar-relacions","status":"publish","type":"post","link":"https:\/\/www.fsyc.org\/ca\/actualitat\/millores-en-el-servei-de-consigna-del-cai-dalacant-digitalitzar-processos-humanitzar-relacions\/","title":{"rendered":"Millores en el servei de consigna del CAI d’Alacant: digitalitzar processos – humanitzar relacions"},"content":{"rendered":"

El Centre d’Acollida per a Persones Sense Llar (CAI) d’Alacant, de titularitat municipal, gestionat i dirigit per la\u00a0Fundaci\u00f3 Salut i Comunitat (FSC),<\/strong> compta, des de fa m\u00e9s de quinze anys, amb un servei de consigna per a les persones sense llar.<\/span><\/p>\n

Aquest servei, obert tant a residents com a no residents, permet en l’actualitat la cust\u00f2dia de fins a tres estris per persona (bosses, motxilles, maletes, etc. amb un m\u00e0xim de 20 quilos per paquet).<\/span>\u00a0El temps de cust\u00f2dia \u00e9s indefinit, si b\u00e9 existeix l’obligatorietat d’acudir per renovar.<\/span>\u00a0La periodicitat de la renovaci\u00f3 \u00e9s mensual per a les persones residents i setmanal per a la resta.<\/span>\u00a0Aquest \u00e9s l’\u00fanic servei de consigna dirigit a la poblaci\u00f3 en situaci\u00f3 d’exclusi\u00f3 de la ciutat d’Alacant que obre els 365 dies de l’any, tant a l’inici del mat\u00ed com al final de la tarda.<\/span><\/p>\n

En els \u00faltims anys hem vingut constatant un increment notable en l’\u00fas d’aquest servei.<\/span>\u00a0En 2018 van ser m\u00e9s de 800 les persones diferents que el van utilitzar de forma puntual o continuada al llarg de l’any.<\/span>\u00a0La seva gesti\u00f3 requereix, bona part de l’horari en qu\u00e8 est\u00e0 obert, la dedicaci\u00f3 de dos professionals.<\/span><\/p>\n

Conscients de la import\u00e0ncia de donar un servei de qualitat, a mitjans de l’any passat vam comen\u00e7ar amb el proc\u00e9s d’informatitzaci\u00f3.<\/span>\u00a0La gesti\u00f3 fins aleshores estava basada en un molest sistema de vals amb paper de calc i registres manuals.<\/span>\u00a0Podem dir en sentit literal i figurat que aquest proc\u00e9s de renovaci\u00f3 ha suposat passar del (paper) carb\u00f3 a l’era digital.<\/span>\u00a0El que abans eren vals manuscrits s\u00f3n ara fitxes impreses que incorporen un codi de barres.<\/span><\/p>\n

El proc\u00e9s no ha estat simple, en el desenvolupament del mateix s’ha comptat amb el suport del Departament d’Inform\u00e0tica de la\u00a0Fundaci\u00f3 Salut i Comunitat<\/strong>\u00a0a la selecci\u00f3 i preparaci\u00f3 de l’equipament inform\u00e0tic i amb la bona predisposici\u00f3 de l’Ajuntament d’Alacant a fer-se c\u00e0rrec dels consumibles necessaris.<\/span><\/p>\n

Ha estat necessari, a m\u00e9s, el replantejament de l’operativa de gesti\u00f3;<\/span>\u00a0la creaci\u00f3 des del CAI d’una aplicaci\u00f3 inform\u00e0tica espec\u00edfica adaptada a les necessitats concretes del servei;<\/span>\u00a0l’adquisici\u00f3 d’una impressora adequada;<\/span>\u00a0la formaci\u00f3 de l’equip professional;<\/span>\u00a0el disseny d’un pla de transici\u00f3 d’un a un altre sistema que evit\u00e9s el tancament del servei;<\/span>\u00a0la resoluci\u00f3 de diverses incid\u00e8ncies;<\/span>\u00a0la previsi\u00f3 d’un sistema de c\u00f2pies de seguretat, l’avaluaci\u00f3 dels resultats…<\/span><\/p>\n

Despr\u00e9s d’alguns mesos de funcionament, constatem que les millores han estat notables en diversos aspectes: en disminuir la c\u00e0rrega burocr\u00e0tica, els temps d’espera per ser atesos s’han redu\u00eft notablement;<\/span>\u00a0la possibilitat d’obtenir diversos llistats ens est\u00e0 permetent depurar errors que abans eren indetectables;<\/span>\u00a0existeix ara una estad\u00edstica actualitzada en temps real (a data d’avui, hi ha 349 paquets pertanyents a 174 persones diferents);<\/span>\u00a0hi ha tamb\u00e9 un sistema d’alarmes per detectar f\u00e0cilment aquells estris passats de data i una gesti\u00f3 adequada de situacions excepcionals… millores t\u00e8cniques que es tradueixen en una major satisfacci\u00f3 de les persones ateses i l’equip que les at\u00e9n.<\/span><\/p>\n

Aquest canvi s’inscriu dins de l’objectiu estrat\u00e8gic de FSC \u00abd’adequar de manera continuada els espais i altres recursos materials del centre valorant la seva idone\u00eftat\u00bb.<\/span>Informatitzar determinats processos no respon a una passi\u00f3 per la tecnologia.<\/span>\u00a0L’assoliment no \u00e9s haver passat de mirar els papers a mirar la pantalla d’un ordinador, l’aut\u00e8ntic avan\u00e7 \u00e9s tenir temps, assossec i mitjans per poder posar la mirada en la persona.<\/span>\u00a0Aquesta \u00e9s la nostra passi\u00f3 m\u00e9s aut\u00e8ntica.<\/span><\/p>\n

\n

Fidel Roman\u00ed Salord<\/strong><\/span>\u00a0
\n<\/strong>Director de Centre d’Acollida i Inserci\u00f3 per a Persones Sense Llar d’Alacant, gestionat per la Fundaci\u00f3 Salut i Comunitat.<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

El Centre d’Acollida per a Persones Sense Llar (CAI) d’Alacant, de titularitat municipal, gestionat i dirigit per la\u00a0Fundaci\u00f3 Salut i […]<\/p>\n","protected":false},"author":1,"featured_media":14121,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[906,1074],"tags":[1158,1233,1234],"class_list":["post-14127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualitat","category-insercio-social-i-ocupacio","tag-alicante-ca","tag-cai-alicante-ca","tag-centro-de-acogida-e-insercion-ca"],"yoast_head":"\nMillores en el servei de consigna del CAI d'Alacant: digitalitzar processos - humanitzar relacions - Fundaci\u00f3n Salud y Comunidad<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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